Q) How quickly will you find me a tutor?

 

A) We will carefully select the most appropriate tutor, specific to your requirements. We will then contact the tutor who in turn will contact you to arrange the tutoring sessions. This normally only takes a few days.

If there is no suitable tutor available at that time, we will contact you to let you know. We aim to ensure that we obtain the best person for your needs.

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Q) What if we want to stop the lessons?

 

A) No problem at all! You are not tied in so you may stop at any time you like. We just ask for a weeks notice as courtesy to the tutor who may be planning lessons. Any feedback will always be appreciated.

 

If, for any reason, you feel that you are not getting the expected benefit we can discuss to resolve any concerns. 

 

Q) What if we need to change the day or time of our tutoring?

 

A) Again, no problem at all, but you should contact the tutor first and try and arrange a mutually convenient time with them. If this can't be done then we will try and find an alternative tutor. 

 

Q) Do I need to pay West Lancs Tutors any fees?

 

A) You only pay for the package you sign up for. This includes the tutoring cost and agency fees. The agency fees are then sent to us by the tutor, so you don't have to! The agency fees are to cover business costs, including advertising and administration. 

 

Q) What if I need to cancel any lessons?

 

A) Your first port of call should be the tutor. We understand that sometimes lessons may need to be cancelled due to illness or other unforeseen circumstances. However, as tutors reserve this time specifically for your child and will have already prepared for the session, any cancellations made within 24 hours of the scheduled start time will still be charged.

 

If possible, please give more than 24 hours’ notice so the tutor can try to rearrange or offer the slot to another student. In cases of illness or emergencies, tutors will always do their best to offer a rescheduled lesson where possible, but refunds cannot be issued for late cancellations.

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Q) What if I don't show up to a lesson that is expected to take place?

A) If you miss a scheduled lesson without prior notice, the session will still be charged. This is because the tutor has reserved the time specifically for your child and has already prepared for the session. If you know in advance that your child won’t be able to attend, please let the tutor know as early as possible — ideally with at least 24 hours’ notice — so they can try to reschedule where possible. Unfortunately, refunds cannot be issued for lessons missed or cancelled within 24 hours, though tutors will always do their best to accommodate a rearranged session in genuine cases of illness or emergencies.​

 

Q) How quickly will I see results?

 

A) As learning progresses at different rates, individual objectives will be set and tested for each lesson to measure improvement. 

 

Q) What if a friend and I want our children tutored at the same time?

 

A) This is possible, but we will check that the tutor is agreeable. 

 

Q) Once we leave, can we come back?

 

A) Of course! You are welcome to come back at anytime! We often find that over a child's school life they may need tutoring for a few months at different points, and sometimes in different subjects.

 

Q) Why should we choose West Lancs Tutors?

 

A) I like to think we are unique. We offer a professional service but with a personal touch. You will always have a point of contact if you need to ask any questions. We will find you the most suitable tutor for your needs and our prices are very fair and competitive!

 

Q) How is my personal information used?

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A) Your personal information is stored by West Lancs Tutors. This will only be passed on to any prospective tutors who will get in touch with you directly. West Lancs Tutors will never share your information with a third party.​